FAQS

We’re conveniently located between Goldenrod & Heliotrope streets. You will find ample two-hour street parking directly in front of the studio. We’re across the street from Starbucks & directly beside the chandelier store.

Please arrive 5-10 minutes before your class. If this is your first class, please arrive 10 minutes early so that you can familiarize yourself with the studio, instructor, and RX reformer.

We offer a restroom and changing facilities for your convenience. We also have a storage area for your essential items - we suggest only bringing the necessities to your class.

Please wear comfortable, form-fitting activewear to maximize your workout and ensure proper alignment. Grip socks are MANDATORY for all classes – if you don't own a pair, don't worry! We have grip socks available for purchase at the studio. Stay hydrated throughout your session by bringing a water bottle, and consider packing a towel for added comfort.

Clients may enter class up to 10 minutes late. Clients arriving more than 10 minutes late may not take the class and will be charged the no-show fee per our cancellation policy. We adhere strictly to this policy for the safety of our clients.

Reform RX operates a strict 12-hour cancellation policy. If you cancel your class within this window, you will be charged a $15 late cancel fee, and no refunds will be offered.

If you fail to attend your class, you will be charged a $25 no-show fee, and no refunds will be offered. This fee also applies to late cancellations within 90 minutes of your scheduled class.

We recommend attending class 2-3 times per week in addition to your usual fitness routine.

Upon receiving clearance from your doctor, we encourage you to schedule a private training session with our skilled team. After your session, we may advise you to join specific classes or recommend continuing with 1:1 sessions for a more personalized approach.

Post-natal clients can return to classes, with your doctor’s approval, at a minimum of 6 weeks following a natural birth and 10-12 weeks post-C-section. We recommend you book a private training session with one of our skilled team for your first session back.

All expiry dates are displayed with our pricing. Please thoroughly review before purchasing, as no substitutions will be made.

If a class is full, you may add yourself to the waitlist. Should a spot open up, you’ll receive an email notification letting you know you’ve been automatically added to the class. This can happen up to 6 hours before the class starts. Please note that if you are not ‘opted in’ for email notifications on MindBody, you will not receive an email notification. If you are on the waitlist and are no longer available, please remove yourself, as you will be responsible for the class should you be added.